Studies show that most buyers switch companies due to a lack of interest from the current vendor when they are on the phone. Website Design and Search Engine Optimization by Radical Webs Inc, Website Design and Search Engine Optimization. People who end up with the good jobs are the proactive ones who are solutions to problems, not problems themselves, who seize the initiative to do whatever is necessary to get the job done. Callers want their service person to “take charge.” These statements will communicate to callers that this agent means business. 3. Second, telephone associates that use Proactive statements can’t help but be more proactive. First, they calm the caller. Words that have the opposite meaning include short-sighted and careless. on Wednesday, March 3rd, 2010 at 10:12 am and is filed under Customer Service Training. Will 5G Impact Our Cell Phone Plans (or Our Health?! Companies are going to have to be more proactive about environmental management. This entry was posted People who use specific definitive statements are considered to be using proactive language while general, non-specific statements are considered more “reactive” than proactive. All of my own accord. This is due to a general lack of caring by the telephone associate. Examples of being proactive are packing a briefcase the night before a meeting, reducing the risk of crime by hiring additional police officers and doing laundry before all the clothes are dirty. “Let’s get to the bottom of this.” “I’m going to take care of this for you now.” “You can count on me to handle this for you right away.”. My mother doesn’t let me.” A proactive statement is: “I chose my mother of my own accord – to live with her. You will be glad that you did. The following are illustrative examples of proactive strategies and behavior. Saying, “We’re going to fix this now,” empowers the associate. An example of proactive in a sentence is: He took proactive steps to improve his grades by studying all the math examples the teacher gave him. We must be reactive rather than proactive, because becoming m People who are proactive are usually structured and organized. ― Stephen R. Covey It will never rain roses: when we want to have more roses, we must plant more roses. Is the Coronavirus Crisis Increasing America's Drug Overdoses? Success in customer service is contingent on two areas, competence and care . An example of proactive in a sentence is: He took proactive steps to improve his grades by studying all the math examples the teacher gave him. Proactive people are always looking ahead at future activities, projects and events and anticipating needs, problems and possible outcomes. Festival of Sacrifice: The Past and Present of the Islamic Holiday of Eid al-Adha. We realize that being handled “well” is far short of a raving fan or having your socks knocked off by service quality, but it really is enough to maintain your customer base. The following are all examples of Proactive statements. 2. Far fewer customers leave their current vendors when they have been handled well. We will focus on competencies in an upcoming newsletter. © 2020 Call Center Training Solutions. "Proactive" implies "action", "to act", "to do" and further, to have an attitude consistent with "I can do". There is no substitute for well-trained, competent service associates. One quick tip to help callers receive the service they are hoping for is for telephone associates to use Proactive statements. “Let’s get to the bottom of this.” “I’m going to take care of this for you now.” “You can count on me to handle this for you right away.” Proactive Statements accomplish two things. Words related to proactive include careful, perceptive and wise. Being proactive means that a person anticipates a concern that may occur in the future and either prevent it from happening or lessen the impact. Proactivity is a considered desirable trait in an employee, team or organization that can be contrasted with reactive approaches that wait for the future to happen before taking action. Words that have the opposite meaning include short-sighted and careless. A service associate must be proficient at processing customer requests and at expressing a natural sense of care and compassion for the caller’s situation. Words related to proactive include careful, perceptive and wise. For example, if they are attending a conference in a different city, they go beyond actually booking air travel, arranging ground transportation and … Entries (RSS) What Are Some Examples of Being Proactive. Proactive means acting in expectation of future needs or problems. All Rights Reserved. First, they calm the caller. and Comments (RSS). Therefore, proactive language emphasizes, "I can do" in statements. Fact Check: What Power Does the President Really Have Over State Governors? And I take responsibility for the obstacles that come with it every day. Many callers, however, leave the phone incensed, even when their problems were resolved. For example, a reactive statement is: “I am nog allowed to come. ), The Secret Science of Solving Crossword Puzzles, Racist Phrases to Remove From Your Mental Lexicon. Both comments and pings are currently closed. Managers must be proactive in identifying and preventing potential problems. For example, someone who generalizes with statements like “I just can’t” or “There is nothing I can do” or “I don’t have time” is not taking responsibility for the situation. 86 sentence examples: 1. A proactive approach is any self-initiated action that prepares to handle the future. The following are all examples of Proactive statements. It may sound too simple to work, but give it a try. You can follow any responses to this entry through the RSS 2.0 feed. Changing to PROACTIVE language can have a profound effect on your life: “I DON’T WANT to do that because I WANT to do this”. Proactive Statements accomplish two things. I NEED vs I WANT I MUST vs I PREFER I CAN’T vs I CHOOSE If you say it, you want to do it.